The leak only happens when the tap is turned on
If water only leaks from the sink when the tap is turned on, it isn’t an emergency. You should report this as a routine repair. In the meantime, please put the plug in and don’t use the sink.
The leak is constant, even when the tap is turned off
If you’re able to catch the water in a bucket or bowl, it isn’t an emergency. You should report this as a routine repair. In the meantime, please put the plug in and don’t use the sink.
If you can turn off the water supply to the sink
If you can stop the leak by turning off the water supply to the sink, it isn’t an emergency and you should report as a routine repair. In the meantime, please place the plug in the sink, and don't use the sink. Find out how to use your inside stop valve to turn off the water supply in this video from Thames Water.
If you can’t contain the leaking water, or can’t turn off the water supply to the sink
If you can’t catch the water in a bucket or bowl, or turn off the water supply to the sink, it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.
Extra help when it's needed
This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.