You’re responsible for fixing any issues with doors in your home, with the exception of the bathroom door – if this can’t be closed or locked, it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

Help us fix it faster

When reporting a door repair, it is always helpful to tell us what the frame is made of, for example, wood or UPVC.