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A communal door in my building won't open

If the communal door in your building doesn’t open then it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

A communal door in my building will not close

If a communal door won’t close, it’s not an emergency but we’ll repair it as soon as possible. Please report this as a communal repair. However, if you feel it is an emergency, please contact us to explain why.

The intercom on the communal door is broken

A faulty intercom isn’t an emergency, but we’ll repair it as soon as possible. Please report as a communal repair.

Help us fix it faster

When reporting a door repair, it is always helpful to tell us what the frame is made of, for example, wood or UPVC, and whether the door is operated by a key or a fob.

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.