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Who to contact when someone dies

As well as informing people who were close to the deceased, such as relatives and friends, and the deceased's employer, solicitor/accountant and school/college (if relevant) in many cases you'll need to close down accounts, or cancel or change insurance details, subscriptions, agreements, payments or direct debits.

Here's a list to help you keep track of who you may need to inform.

Government organisations

  • The relevant Tax Office
  • National Insurance Contributions Office if they were self-employed (to cancel payments)
  • Child Benefit Office (at latest within eight weeks)
  • lLcal council if they paid rates, had a parking permit, were issued with a Blue Badge for disabled parking, or received social services help, attended day care or similar
  • UK Identity and Passport Service, to return and cancel a passport
  • DVLA, to return any driving licence, cancel car tax or return car registration documents/change ownership

Financial organisations

  • General insurance companies - for example, contents, car, travel or medical
  • Any other company with which the deceased may have had rental, hire purchase or loan agreements
  • If the deceased was the first name on an insurance policy, make contact as early as possible to check that you are still insured
  • Pension providers/life insurance companies
  • Banks and building societies
  • Mortgage provider
  • Hire purchase or loan companies
  • Credit card providers/store cards

Utilities and household contacts

  • Landlord or local authority if they rented a property
  • Any private organisation/agency providing home help
  • Utility companies if accounts were in the deceased's name
  • Royal Mail, if mail needs re-directing
  • TV/internet companies with which the deceased had subscriptions