Skip to main content

Choose language
Text size
BrowseAloud

MyAccount
Handbook
Corporate site
Jobs
Hyde New Homes

Main menu

Tenants
Tenants
- Back
  
  Resident handbook
  
  MyAccount
  
  Repairs and maintenance
  
  Repairs responsibilities
  
  Report a repair
  
  New build repairs
  
  Emergency repairs
  
  Home maintenance made easy
  
  Planned maintenance
  
  Making improvements to your home
  
  Stock condition surveys of your home
  
  Contractors’ Code of Conduct
  
  Coronavirus - information for our customers
  
  Coronavirus - information on property and resident services
  
  Coronavirus - rent and payments
  
  Coronavirus - information for sheltered and supported housing residents
  
  Coronavirus - Need help?
  
  FAQs during coronavirus
  
  Hear from our staff - Working during coronavirus
  
  Advice on how to join phone and video court hearings
  
  Rent and service charges
  
  Making a payment
  
  Help with rent arrears and benefits
  
  Changes to rent charges
  
  Service charges
  
  Universal Credit
  
  Antisocial behaviour
  
  Resolving problems with neighbours
  
  Noise - top tips for keeping the sound down
  
  ASB useful contacts
  
  Is this antisocial behaviour?
- Managing your tenancy
  
  Tackling tenancy fraud
  
  Changing your name
  
  Transferring your tenancy
  
  Notice to quit form
  
  Update household members
  
  Starter tenancy
  
  Fixed-term tenancy
  
  Death of a tenant
  
  Communal entry fobs
  
  Looking after your home
  
  Home maintenance
  
  Damp, mould and condensation
  
  Safety in and around your home
  
  Home insurance
  
  Improvements and adaptations
  
  Pets in the home
  
  Dealing with household pests
  
  Heating and hot water
  
  Moving home
  
  Moving home recharges
  
  Moving into your new home
  
  Our Landlord Services made easy
  
  Our Landlord Services videos
  
  Cleaning and gardening
  
  Replacement of communal light bulbs
  
  Removal of bulk refuse
  
  Tree works
  
  Waste disposal and recycling
  
  Disability aids and adaptations
  
  Disability aids and adaptations FAQs
  
  Shana’s story
- Resident engagement
  
  Get Involved with Resident Engagement
  
  The OAK
  
  Hydewide Residents Voice
  
  Central Home Ownership Panel
  
  HRE and resident inspections
  
  Local groups
  
  Resident feedback campaigns
  
  RE Strategy consultation
  
  Advice and support
  
  Money, benefits and debt advice with Successful Tenancies
  
  Jobs and training advice
  
  Getting online
  
  The Hyde Charitable Trust
  
  Domestic abuse
  
  Mental and physical health
  
  Citizenship advice
  
  Safeguarding
  
  Avoiding scams
  
  Right to buy
  
  Brent Coefficient tenants
MyAccount
Manage your rent account anytime, anywhere
Find out more
Homeowners
Homeowners
- Back
  
  Homeowner responsibilities
  
  Selling and re-mortgaging
  
  Re-mortgaging, staircasing or selling properties in tall buildings
  
  Coronavirus - information for customers
  
  Lease extension and buying the freehold
  
  Voluntary lease extension - application form
- Buildings insurance
  
  Improvements and alterations - homeowners
  
  Home improvements and alterations form - homeowners
  
  Major works and Section 20
  
  Tell us what you think of our proposals
  
  Subletting your home
  
  Sublet registration form
- Staircasing
  
  Central Home Ownership Panel (CHOP)
Coronavirus
Information for our customers
Find out more
Find a home
Find a home
- Back
  
  Rent a home
  
  London Living Rent
  
  Buy a home
- Swapping your home
  
  Mutual exchange - initial request to exchange form
  
  Right to buy
  
  Right to Acquire FAQs
  
  Right to Buy FAQs
  
  Right to buy or acquire form
- Supported housing
  
  Doxie's story
  
  Barbara's story
  
  Mr Small's story
  
  Mr Cas' story
  
  Pauline and Carol's story
  
  Bobby and Rosemary's story
  
  Bill's story
News
News
- Back
  
  Building homes
  
  Ceremony marks start of Harrow Square work
  
  Mayor hands over keys of first London Living Rent homes
  
  Fuelling the rural community
  
  Much needed homes in rural community
  
  Planning approval sought for Rochester Riverside regeneration
  
  Hove regeneration scheme
  
  Inside Housing Development Awards 2017
  
  HousingDay 2017
  
  College Road regeneration employs 100 local people
  
  Planning approval for major Rochester regeneration scheme
  
  Planning consent for our first development in Newham
  
  Working together to bring new homes to East of England
  
  Kodak factory redevelopment
  
  Topping out ceremony at Harrow Square
  
  Helping Londoners and UK buyers get a new-build home
  
  Rochester Riverside breaks ground
  
  Helping people find a home of their own
  
  Hyde New Homes strikes gold for customer satisfaction
  
  Hyde announces the purchase of Charlton Riverside
  
  Getting the keys to independence
  
  Working together to help solve the housing crisis
  
  Hyde named as strategic partner with Homes England in landmark deal
  
  Innovative partnership for new Cambridgeshire and Peterborough homes
  
  Housing Minister visits Rochester Riverside
  
  Hyde appointed to new £20bn London Development Panel
  
  Rochester Riverside opens its doors to Medway residents
  
  First development secured for innovative housing partnership
  
  Planning permission secured for Eastman Village, Harrow
  
  Rochester Riverside first topping out
  
  Homes for Cambridgeshire & Peterborough launch new website
  
  New homes coming to Whitstable
  
  Contracts exchanged on Canterbury Riverside
  
  Eastman Village tops out
  
  First new homes for innovative low cost housing partnership
  
  Packington Square, Evabourne and Woodfield Park shortlisted for five housing awards
  
  More affordable homes for Hove
  
  Teynham to get 130 new affordable homes
  
  We are proud to support the Bakerloo line extension
  
  New public plaza unveiled at Rochester Riverside
  
  Hyde New Homes launches improved website
  
  Top marks at Rochester Riverside as primary school wins planning consent
  
  Planning permission for affordable new homes at Shoreham
  
  Bringing modular homes to Ealing
  
  Rochester Riverside wins top national design award
  
  First affordable homes for Rochester Riverside
  
  Managing homes
  
  Keep your boiler working through the big freeze
  
  Major stock transfer
  
  Hyde Rewards - Mrs Webb's story
  
  Gas Safety Week 2018
  
  Jail sentence for tenant caught subletting
  
  Resident handbook - now online
  
  Responding to the Hackitt review
  
  Hyde pledges support to help tackle domestic abuse
  
  National Hoarding Awareness Week
  
  National BBQ Week
  
  Keeping residents safe
  
  We are taking stock
  
  Committed to resident safety
  
  Gas Safety Week 2019
  
  Fire Door Safety Week
  
  Home safety week 2019
  
  Rapid response to customer feedback
  
  Electrical Fire Safety Week 2019
  
  Day in the life
  
  Fire alarms save family’s life
  
  Hotpoint and Indesit washing machine recall
  
  Putting our residents first
  
  Gosport looking good
  
  Patience wins the day
  
  A fire can start in any room
  
  Preparing for coronavirus
  
  Coronavirus and antisocial behaviour (ASB)
  
  A day in the life of Property Maintenance
  
  New gas safety contractor for Peterborough and Northampton
  
  From violent abuse to a safe new home
  
  Film highlights building safety work
  
  Fire safety exercise at Harbour Tower, Gosport
  
  Staying electrically safe at home
  
  Our stock condition surveys are back
  
  Watch our video and see how we're keeping our staff and customers safe
  
  Reshaping how we report our performance
  
  Taking stock
  
  "Track my engineer" launching
  
  Don't forget to get your boiler serviced
  
  How to keep gas safe
  
  In full swing - fire doors save lives and homes
  
  Safe as houses
  
  Help us plan our works programmes
  
  "Track my engineer" - now launched for customers in Kent, Bromley, Croydon and Bexley
- Estate regeneration
  
  Putting resident engagement at the heart of regeneration
  
  Mayor of Islington helps celebrate Packington transformation
  
  Corporate and financial
  
  Hyde completes £760m corporate financing restructure
  
  Plain English approval for Hyde website
  
  Our new Social Value Procedure
  
  NHF's annual look at housing market
  
  Housing Heroes 2018 finalist
  
  Westminster audience for Hyde social value plans
  
  A trio of awards shows Hyde is a great place to work
  
  With sadness we announce the death of our Chair, Mark Sebba
  
  Hyde New Homes shortlisted for three National Housing Awards
  
  Chair of the Hyde Group
  
  Spring at Stonebridge shortlisted for affordable housing award
  
  Packington finalist in Property Week's awards
  
  Value of a social tenancy report
  
  Hyde wins top award for employee benefits
  
  Combining social purpose with entrepreneurial drive
  
  Best Customer Care award for Hyde New Homes
  
  Hyde scoops two awards for employee wellbeing
  
  Success at the WhatHouse? Awards
  
  David Gannicott set to retire after 40 years in housing
  
  Group Chief Executive joins Industry Safety Steering Group
  
  Creating a vibrant and diverse housing sector
  
  Hyde shortlisted for two UK Housing Awards
  
  Hyde comes out on top for employee benefits
  
  Peter Denton shortlisted for Finance Director of the Year
  
  Hyde Fire Safety Taskforce makes awards shortlist
  
  Upcycling solution adds social value
  
  Hyde receives A+ rating from Fitch Ratings
  
  Hyde launches fire safety framework open to the public sector
  
  Generous contractors boost Big Half fundraising total
  
  Peter Denton named Finance Director of the Year 2019
  
  Rochester Riverside Community Board launches
  
  We welcome two new Directors
  
  Elaine Bailey to retire after five years at the Hyde Group
  
  Hyde Foundation Heroes
  
  Hyde wins Homebuilder of the Year
  
  Fully energised
  
  Our performance 2018/19
  
  Peter Denton named Hyde Group Chief Executive
  
  Tracy Allison to leave Hyde
  
  Solid performance delivered for 2018/19
  
  Procurement framework
  
  Hyde takes home overall prize at the National Housing Awards
  
  Helping to end homelessness
  
  Knowing our customers and how to deliver to them
  
  Our resident safety work recognised by Inside Housing
  
  Customer Satisfaction Awards
  
  Launching the Value of a Social Tenancy 2018/19
  
  Welcome to our new Chief Financial and Resources Officer
  
  Our Rochester office now open
  
  Hyde launches £2BN main contractor framework
  
  Catherine Raynsford appointed as Director of Stakeholder and Investment Management
  
  Hyde completes syndicate loan with Wells Fargo
  
  Double shortlisting for Hyde in UK Housing Awards
  
  Customer satisfaction awards win
  
  Hyde New Homes given gold award for customer satisfaction for seventh year running
  
  Rochester Riverside shortlisted in Housing Design Awards 2020
  
  Hyde in strong position as we launch 30-year strategic plan
  
  Hyde launches new 30-year strategic plan: A great home for everyone
  
  Statement from Peter Denton
  
  Our financial results 2019/20
  
  Hyde issues 35 year £400m bond
  
  Extending the affordable homes programme: new research released
  
  Value of Hyde’s social tenancies increases in 2019/20
- Work, money and benefits
  
  Big Energy Saving Week 2018
  
  Research links mental health with housing costs
  
  HYPE at Hyde as young people spend the day with us
  
  How Love London Working helped Jonathan back to work
  
  Big Energy Saving Week 2019
  
  Lift children out of poverty
  
  Important benefits update
  
  Helping residents back into work
  
  Recognition for our employment support service
  
  Looking for work during the coronavirus pandemic? We can help
  
  Breaking down barriers
  
  Understanding EU residents’ settlement rights
  
  Hyde in the community
  
  Hub Club for older people
  
  Hyde staff to mentor young residents
  
  Running to fund Southwark night time university
  
  Helping over 60s get active in Brent
  
  Night time university
  
  Propeller Estate
  
  Legal team walk for access to justice
  
  Research to help improve housing for older Londoners
  
  Community Fridge
  
  Crowdfund Rochester
  
  The Social Value story so far
  
  Vote for the Community Fridge!
  
  Second public workshop for Crowdfund Rochester
  
  Young people in Lambeth receive £150k funding boost
  
  Staff sing to raise money for St Mungo's at London Bridge
  
  Mentoring project gives confidence boost to young resident
  
  The Duchess of Cornwall visits gardening project
  
  Hyde runners storm to success in the Big Half marathon
  
  An April of art at the Packington
  
  Contractors create more social value in 2018/19
  
  Helping vulnerable residents in Dementia Action Week
  
  Back to Work
  
  Supporting youth training and employment
  
  Helping to feed Brighton families
  
  Hyde contractor volunteers inspire Lambeth’s next generation
  
  Helping older residents get online
  
  Young leaders for change
  
  Building a brighter future
  
  Night-time University returns
  
  Young people lead the way on crime reduction
  
  Healthy Starts, Successful Futures for our Lambeth residents
  
  Housing day 2019
  
  Putting down roots at Packington
  
  QPR to kick on for five more years
  
  Make a Stand
  
  A phone call to Hyde can save a life
  
  A Christmas story
  
  Collaboration gets the job done
  
  Social value partnership gets resident into work
  
  Running for Ambition 2020
  
  Community grants now available to support coronavirus work
  
  Brighton food hero
  
  Cracking down on gang culture in Stockwell
  
  Celebrating our employability achievements
  
  Staff home marathon smashes fundraising target for foodbanks
  
  Kennington Park Estate garden builds community spirit
  
  How we’re keeping young people active this summer
- Resident engagement
  
  Resident feedback in the spotlight
  
  Sharing common experiences and good practice
  
  Graham's Chartered Institute of Housing success
  
  Join our Future Leaders programme
  
  Congratulations to our inspirational resident future leaders
  
  Your home, your say
  
  Our future resident leaders
  
  Help us choose our new contractors for our homes and estates
  
  Future Leaders Programme - Autumn 2020
  
  Opportunity to join our Complaints Board
  
  Working for Hyde
  
  Celebrating our apprentices
  
  Career development
  
  Tackling Men's health in the workplace
  
  Hyde retains its IIP gold status
  
  Frontline professionals get national recognition
  
  PRYDE celebrates Lady Phyll this BHM
About Hyde
Contact us
Contact us
- Back
  
  Contact us online
  
  Report a repair
  
  Report ASB
  
  Rent or payment enquiry
  
  Making a complaint
  
  Service charges enquiry
  
  Direct debit
  
  Change of name
  
  MyAccount
  
  Notice to quit
  
  General enquiry
  
  Mutual exchange initial application
  
  Update household details
  
  Joint to sole tenancy request
  
  Voluntary lease extension
  
  Request a payment card
  
  Update contact details
  
  Right to buy and right to acquire
  
  Report death of a tenant
  
  Home improvements and alterations
  
  Our offices
- Press team
  
  Community centres
- Making a complaint
  
  What will happen when I complain?
  
  The complaints process explained
  
  Putting things right
  
  The Housing Ombudsman Service
  
  Our complaints performance
MyAccount
Manage your rent account anytime, anywhere
Find out more
MyAccount
Handbook
Corporate site
Jobs
Hyde New Homes
Search

Pets (dangerous or noise nuisance)

Home
Tenants
Antisocial behaviour
Is this antisocial behaviour?
Pets (dangerous or noise nuisance)

Print this page Share this page

Dog barking

Dangerous dogs

Other pet issues

Service search a b c d e f g h i j k l m n o p q r s t u v w x y z

About our website
Site map
Accessibility
Cookies
Privacy
Corporate site
Human Trafficking statement
Disclaimer
Prodo Digital

Visit our Twitter page
Visit our Facebook page

© 2012-2020 Hyde Housing Association Ltd - Community Benefit Society Number 18195R