Skip to main content
Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.

Close

This would only be considered antisocial behaviour if the noise is persistent*.

We want everyone to enjoy living in their home and would ask that residents are both considerate and tolerant.

  • We would suggest you have a friendly word with your neighbour first as they may not be aware they are disturbing you. We've put together some tips to help you resolve problems with neighbours. You can also download our Dear Neighbour cards.
  • If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.
  • If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution.  Please ask and we will refer you. 
  • If the behaviour is persistent during the day OR during the night-time**, and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Environmental Health Officer, please complete our diary sheets with dates and times of the incidents.

*'Persistent' means the disturbance lasts for continuous periods of over 30 minutes a day for at least 5 days within one week.

**Night-time – after 11pm and before 7am

How to make a report

  • If you want to report persistent noise, please use our report ASB online form, you can attach your completed diary sheets when you make your report.

Return to the ASB toolkit

 

Can't find it?