MyAccount

MyAccount is our free, safe and secure online service that can be used anytime, anywhere to manage your home.

Log in or register for MyAccount

What can I do on MyAccount?

✔ Check your balance

✔ Make a payment anytime, anywhere

✔ Update your details, such as your email address or phone number

✔ Make an enquiry about your rent or service charges

✔ Give us your feedback, including making a complaint

✔ Book a repair*

*Customers in Peterborough will need to call us to report their repair. Sorry for the inconvenience. We’ll have this feature ready for you as soon as possible.

MyAccount - your questions, answered:

  • How do I set up MyAccount?

    To set up an account you need to be a current/former tenant with the tenancy in your name or a current/former homeowner. You’ll need an email address, and your Payment Reference Number, which can be found on a recent statement and is a 4 to 11 digit number.

     
  • Where can I find my Hyde Payment Reference number?

    Your Hyde Payment Reference number can be found on any recent statement and is a 4 to 11 digit number.



  • How do I update my details?

    Click on the ‘My details’ card to open up the menu. Here you can update your mobile, landline and email address.

     

  • How do I view my balance or statement?

    Your balance is always displayed in the top left. To view statements, go to the ‘My payments and charges’ card to open the menu. Click the Payment Reference Number of the account you want to view, some customers will have more than one.

    From here, you can view transactions, and download a statement to your computer. If you pay any service charges, they’ll also be listed here. Click any ‘Charge name’ to view a description of what it means.

  • How do I make an online payment?

    You’ll find the ‘Make a payment’ button on several pages, including the home page, just under your balance. Our payment system is powered by our partners AllPay, and is completely safe and secure. Enter your details and how much you’d like to pay. A receipt will be sent to your email address.

  • How do I reset my password?

    If you have forgotten your password you can reset this on the login screen by clicking on the ‘forgot password’ link. You will then receive an email to the address that is registered to your account asking you to reset. The link provided in this email will last for 12 hours, if you do not reset in this time you will need to go back and click on ‘forgot password’ again.

  • How do I change my password?

    From the home page, click the person icon in the very top right, next to the notifications bell. Select ‘Change password’, and follow the steps.

  • How do I contact you with feedback or if I am having problems?

    You can contact our Customer Services team using [email protected]