We own and manage 43,972 homes. We saw a significant increase in demand for repairs in 2022/23. This, plus an ongoing labour shortage, meant it took us longer than usual to respond to some customers’ requests, which impacted satisfaction (76.6%, compared with 81% in 2021/22).
In response, we’ve strengthened our supply chain, are actively recruiting more trades staff and are working with local contractors to help deliver repairs.
- 76.6% customer satisfaction with responsive repairs (2021/22: 81%)
- 98.9% Decent Homes Standard compliance (2021/22: 99.2%)
- £6.7m spent on fire safety (2021/22: £16.2m)
- £65.9m invested in our homes (2021/22: £55m).