Annual review 2022-23

Building a strong, sustainable future for our customers

We’ve continued to listen to our customers this year, and worked with them, as we invested significantly in improving our services and homes, because it’s the right thing to do.

This led to the creation of a new Operations directorate in December 2022 and piloting of a new neighbourhood approach in the first half of 2023, which will see us working as a single team to deliver a range of joined-up services to our customers, and the communities in which they live.

We also continued to invest in delivering services through digital channels. MyAccount, our customer portal, now has more than 11,500 registered households. This enables customers to make payments, book and track repairs, and raise complaints. This means those who want (or need) to, speak to us on the phone will get through faster.

The changes we’ve made this year will bring about real improvements in service delivery for our customers. Our robust financial plan will enable us to invest more. Ultimately, we believe our approach to be the best way to enable us to build, maintain and manage even more high quality, safe, sustainable - and importantly, truly affordable - homes in thriving neighbourhoods.

  • Mike Kirk, Hyde Group Board Chair
  • Andy Hulme, Hyde Group Chief Executive Officer

You can read highlights of our performance by clicking on the buttons below; or download the full 2022-23 financial statements (PDF, 7MB) here.