What is STAIRs?
The government has introduced a new requirement called the Social Tenant Access to Information Requirements (STAIRs).
STAIRs makes it easier for you to access important information about the management of your home, and other services we provide as a landlord.
The government requires all social housing providers to introduce a STAIRs publication scheme by October 2026.
This is Hyde’s publication scheme which we'll review regularly to ensure it remains accurate and up to date. We’ll add new information to this scheme when we’re required to, and whenever we think it will be useful and relevant to you.
Information requests
From April 2027, you'll be able to request information about how we manage your home and the services we provide. We'll provide information on how to make a request nearer the time.
Do you think we should be publishing something that we're not?
If you think we hold information that falls within the categories above but we haven't published it, you have the right to ask us to review this. Contact us at [email protected] and we’ll complete a formal review and let you know the outcome.
If you're dissatisfied with the outcome of our review, you have the right to escalate your concern directly to the Housing Ombudsman Service. You can find more information on how to raise a concern with them on their website www.housing-ombudsman.org.uk.
If you're a Halesworth customer, please see the Halesworth publication scheme.
If you're a Lanecroft homeowner, please see the Lanecroft publication scheme.
Our publication scheme
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Who we are and how we make decisions
This section sets out all the information you need to understand the Hyde Group, its structure, key people within the group, and processes around decision making around the management of social housing.
About us
Our group structure
Our Board
- Our Group Board is responsible for setting the overall strategy for the group, financial planning and monitoring our performance.
Our Committees
- Find out about the work of our committees in our Financial report
Our Executive team
Our decision making process
- Our company rules can be found on the FCA website
- Information about the role of our Board and Committees can be found in our Financial report
Customer Involvement and consultation
- Information about how we enagage and consult with customers can be found on our Customer Involvement pages, including an overview of matters covered at our most recent Customer Voice and Home Ownership meetings.
How we're regulated
- We're regulated by the Regulator of Social Housing which publishes its view on how we're performing as a landlord each year.
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How we spend our income
This section sets out how we use money collected from rents and service charges to manage the homes we own or manage.
Audited accounts and financial statements
Rent
- The Regulator of Social Housing publishes the results of each provider’s Statistical Data Return, which includes details of average rent by local authority and property size.
- Our Rent pages set out how we manage rent increases.
Procurement
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How we manage our homes
This section outlines our future plans and explains how we maintain, repair, and invest in our homes.
Corporate plans and objectives
- Strategic plan 2030
- Sustainability strategy 2024-30
- Asset management strategy 2025-30
- Customer Involvement strategy 2024-27
- Environmental and social impact report 2024-25
Stock transfers - Financial year 2025/26
Seller
Purchaser
Total
Completion date
Hyde Housing Association and Bilsham Road Development LLP
M&G Affordable Living PR Ltd
211 (119 shared ownership and 92 social rented)
31/03/25
Hyde Housing Association
Halesworth Ltd
583 rented and 3 commercial properties
11/03/26
Hyde Housing Association
Lanecroft Homes Ltd
272 shared ownership (including marketing suite and show flats)
11/03/26
Repairs and maintenance
You can find details about our repairs and maintenance services, including performance, response times, and customer satisfaction on these pages:
Stock condition data
We report our stock condition as part of the Statistical Data Return which is available on the Regulator of Social Housing website.
You can learn more about stock condition surveys of your home on our Stock condition page
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How we're performing
This sections sets out how we're performing and how well we deliver services for our customers.
Inspections, outcomes and ratings
- Details of our most recent Regulatory Grading can be found on the Regulator of Social Housing website
- Information on the Housing Ombudsman (HOS) is available on our website with determinations published on the HOS website
Tenant Satisfaction Measures (TSMs)
Annual report for customers
Media releases
Complaints handling
- Making a complaint
- Effectively handling your queries and complaints
- Tenant Satisfaction Measures 2025-26
Health and safety performance and assessments
Number of evictions
- We report evictions as part of the Statistical Data Return which is published on the Regulator of Social Housing website.
Awaab's Law compliance
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What services and support we provide
This sections sets out the services we provide as well as where to get advice, support, or to get involved.
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Lists and registers
This section provides information on the registers we're required to keep by law for the management of our housing services.
- We report performance around Health & Safety requirements in our Tenant Satisfaction Measures
- Building safety
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Our policies
This section contains the policies that explain who we deliver our housing services and support our tenants.