Microsoft issues

We know that some customers may be affected by the global issues Microsoft is experiencing. Our phone lines may be busier than normal as a result. Thank you for your patience.

Credit ratings

Our latest ratings from our external credit rating agencies confirm our financial strength and resilience. Both S&P Global and Fitch have given us an A- rating with a stable outlook.

We’re considered ‘one of the strongest registered providers’ in Fitch’s rating portfolio and S&P Global says our vacancy rate, at 0.6%, is one of the lowest across its portfolio, and significantly lower than the English social housing sector average of 1.7%. This, it says, indicates our ‘sound management of operations’. The growing cost of building and maintaining homes are a recognised challenge across the sector, which we're navigating and managing on behalf of our customers.  
 
We’re determined to continue to ensure customers’ homes are safe, decent and sustainable, while ensuring our ongoing strong financial viability. Over the last year we invested £134.2m in our homes and delivered 1,142 new homes – almost all of them affordable – nearly double the year before. Alongside this, we’re improving services, with better support for customers, their neighbourhoods and their communities.

External credit reports

Please note that our rating agencies are not affiliated with us and don’t endorse or sponsor Hyde, or any of our products or services. The reports have been reproduced in their entirety without any edits, modifications or reformatting, including without limitation all copyright notices, credits, disclaimers and other notices included.