Our customer scorecard
Every three months we publish an update on how we are performing for our customers. Here is how we did between April and July 2026.
|
Customer satisfaction |
Satisfaction with Hyde colleague |
Decent Homes Standard |
|
88.9% |
98.9% |
99% |
|
Repairs |
Emergency repairs |
Fire Risk Assessment |
|
2 days |
99.8% |
100% |
What does this mean?
- Customer satisfaction is based on feedback from customers who have raised a request or case with us during Q1. Satisfaction with repairs remains good.
- Satisfaction with Hyde colleague is based on feedback from customers using our repairs service. Performance has been consistently above 90%.
- Decent Homes Standard – This looks at how many of our homes meet the standard set by the Government. We have plans in place for our homes which don't meet the standard.
- Repairs – This measures the most common wait time for a repair. Between April and July this was 2 days.
- Emergency Repairs – Between April and July 99.8% of emergency repairs were completed within 24 hours.
- Fire Risk Assessment – Keeping customers safe is essential. We regularly carry out Fire Risk Assessments to make sure our buildings and shared spaces are safe from fire. In Q1 100% of Fire Risk Assessments due were carried out.
If you would like to know more about how we are performing, you can view our 2024/25 Annual review for customers and our performance on 2025/26 Tenant Satisfaction Measures.