Where each pound we receive comes from
Excludes development, sales and joint ventures
| Rent | 74% |
| Service charges | 11% |
| Management fees and other income | 8% |
| Grants and money recovered from contractors to pay for major building work | 4% |
| Leaseholder charges | 3% |
How we spend each pound we receive
Excludes development, sales and joint ventures; includes capitalised major repairs spend
| Repairs, maintenance and depreciation of homes | 66% |
| Service chargeable services eg communal cleaning and grounds maintenance | 21% |
| Central management costs, overheads and community activities | 7% |
| Other housing management costs | 6% |
Our focus is on spending our money wisely, controlling costs and maximising the value of every pound we spend. Any surplus we generate is also invested back into homes and services.
We monitor our performance each month to ensure we’re accountable for how we use our money. Everyone at Hyde is responsible for ensuring we deliver value for money for you, so we deliver better outcomes for you. It also means we stay financially strong and ensures we’re here for the long term.
In the past year we’ve continued to spend more on maintaining and improving homes, to transform our repairs service, refine our neighbourhoods approach, improve our Customer Service Centre and invest in digital services.
