We empower our colleagues, by promoting a customer-led culture of excellence.
We want to create an inclusive, customer-led culture that empowers colleagues to deliver better outcomes for our customers, communities and clients.
Our aspiration is to be an employer of choice and to thrive in the changing landscape in which we operate. Our longstanding recognition as an Investors in People Gold organisation affirms we have strong people practices and provides an excellent base to build on. We’re focusing on our culture and on doing more to become a truly inclusive organisation.
Highlights
- 75% Colleague engagement (2024/25: 75%)
- 2.9% Median gender pay gap (2024/25: 1.1%)
- 4.2% Median ethnicity pay gap (2024/25: 3.8%)
- Gold Investors in People (2024/25: Gold)
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Making Hyde an inclusive place to work
We continue to make good progress in ensuring everyone at Hyde, regardless of their background, identity or circumstances, feels confident they’re valued and rewarded fairly for their work. We’re focused on increasing representation at all levels of the organisation, particularly in management and leadership roles, where greater diversity can make the biggest difference over time.
- Half of our colleagues are female; women hold 51.6% of first line and middle management roles and 50.7% of head of service, director and executive director roles
- Our median gender pay gap is 2.9%
- One third of our colleagues are from ethnically diverse backgrounds and hold 21.1% of first line and middle management roles, and 16% of head of service, director and executive director roles
- Our median ethnicity pay gap is 4.2%.
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Our new People and Culture Strategy
Our People and Culture Strategy 2025-2030 helps us to continue to have an inclusive, customer-led culture, empowering colleagues to deliver better outcomes for our customers, communities and clients. We want to be an employer of choice, be a truly inclusive organisation and provide the best colleague experience we can.
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Winners at G15 Ethnicity in Housing Awards
The awards celebrate the contributions and achievements of black, Asian and minority ethnic colleagues in the G15.
- Nivia Lawrence, Project Assistant and member of our Junior Board, won the One to watch – Future Leaders Award
- Tom Grundy, our General Counsel, won the Ethnicity Ally Award
- Our ethnic minority employee group, Embrace, was highly commended in the Race Network Group Colleague Award.
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Caring Connections
We launched our sixth employee resource group, Caring Connections, in June 2025. About 10% of colleagues tell us they’re carers: they look after a family member, partner or friend with illness, frailty, disability, a mental health problem or an addiction, who cannot cope without their support.
Our employee resource groups are run by volunteer colleagues and play a key role in making Hyde an inclusive workplace, running awareness raising events and lobbying to make working practices more inclusive.