THCH reception

The reception at  our Tower Hamlets office (THCH) will be closed until Monday 5 October

Please use MyAccount or call our Customer Service Centre on 0800 3 282 282.

Compliance with Awaab's Law

March-August 2026

100%

Emergency mould washes completed in 24 hours

Target is 24 hours

99.8%

Reported hazard investigated in target

Target is 10 calendar days

99.6%

Investigation results communicated in target

Target is 3 working days

91.3%

First Awaab's order raised in 12 weeks

Target is 12 weeks

91.1%

Follow on works in target

Target is 5 working days

78.9%

Cases with all works completed in 12 weeks

The date is based on closed date