Safety and quality Q1 (April-July 2026)
% of estate inspections completed in target
Target: 100%
% of blocks with an in date FRA*
Target: 100%
% of blocks with no overdue FRA* actions - medium
Target: 100%
% of blocks with no overdue FRA* actions - urgent
Target: 100%
% of blocks with no overdue FRA* actions - urgent/high
Target: 100%
% of properties with valid LGSR** or adhering to the no access process
Target 100%
% required passenger lifts with a current examination (LOLER)
Target: 100%
% required properties with a current Legionella Risk Assessment
Target: 100%
% routine repairs completed in target
Target: 88%
Average days to complete a repair
Target: 14 days
* Fire Risk Assessment
** Landlord Gas Safety Record
Transparency, influence and accountability Q1 (April-July 2026)
% Stage 1 complaints responded in target
Target: 90%