Friday 5 June

Due to protests near Southampton Police Station in recent days and possible further activity, appointments for homes in the affected area could be delayed. Please accept our apologies for any inconvenience.

Welcome pack

Welcome to your new home.

Our aim is for you to have a safe and comfortable place to live.

Here you’ll find information, support and guidance on everything from how to report a repair, to guidance on keeping a pet.

If you have any queries, contact us to find the help you need.

If you require this information to be in a different format, for example, Braille, easy read, audio and large print documents, then please let us know by contacting our Customer Services team on 0800 3 282 282.

Our website also has a translation function. Simply click on the ‘Choose language’ button at the top left of each page.