Thursday 25 June - Hot weather warning

There may be some temporary disruption to services while we prioritise urgent repairs while keeping our colleagues safe, particularly those working outdoors or in buildings.

We appreciate your understanding and patience while we continue delivering services for customers.

For advice on how to take care of yourself and your home in the hot weather, check out our news story: staying safe in hot weather

Welcome pack

Welcome to your new home.

Our aim is for you to have a safe and comfortable place to live.

Here you’ll find information, support and guidance on everything from how to report a repair, to guidance on keeping a pet.

If you have any queries, contact us to find the help you need.

If you require this information to be in a different format, for example, Braille, easy read, audio and large print documents, then please let us know by contacting our Customer Services team on 0800 3 282 282.

Our website also has a translation function. Simply click on the ‘Choose language’ button at the top left of each page.