Monday 20 July

Former Arhag customers' account balances are now up to date in MyAccount. Log on to check here.

Contact us if you have questions, and you can find details of more support here.

Current situation

Thames Water has 86 improvement works planned across Lambeth over the next five years. We strongly suspect, but no evidence is available, that Lambeth is under a pressure management plan from Thames Water (where they decrease the pressure in the system) to help reduce with the number of leaks across their infrastructure.

The current situation has left us with no alternative but to consider substantial work to our buildings and we’ve started the process of reviewing the buildings with consultants. Please rest assured that this is a priority for us and we’ll be in touch with more details as soon as we can.

Alverstone House, Lockwood House and Blythe House

Work on these blocks, including new pumps, has now been completed.

Edrich House 

Issues have been resolved. 

As always, if you have any problems with your water supply, please report them to Thames Water by calling 0800 316 9800.

If you have any urgent issues, you require bottles of water, or your heating has stopped working, please call us on 0800 3 282 282.