Your home in your pocket

MyAccount is our free, safe and secure service to manage your home. You can sign up from a computer or via the app using your Hyde payment reference number.

Sign up for MyAccount

Download the MyAccount app

What can I do on MyAccount?

Your account

• Check your account balance and download a statement
• Make a rent or service charge payment
• See the breakdown of past, current and future service charges. To see the details of a service charge click on “Charge name”
• Make an enquiry about your rent or service charges.

Repairs

• Tenants can book a repair and track the progress (click the link to see a video guide)
• Tenants can report damp, mould and condensation
• All customers can report a communal repair or issue (eg lift, communal door entry, lighting).

Enquiries

• Live chat with a customer service officer Monday-Friday, 9am-5pm
• Make an enquiry about a mutual exchange
• Make an enquiry about your tenancy
• Give us your feedback, including making a complaint.

Your details

• Update your email or phone number to make sure you never miss a message
• Update your personal details - register a change of name, add your pronouns, gender and title, or update your correspondence address.

We’re working on a brand new version of MyAccount

Thank you to everyone who’s given us feedback on using MyAccount and how we can improve it. We’ve listened and are currently working to redesign and upgrade the web and mobile app versions to make things faster and smoother for you. Make sure your contact details are up to date so we can keep you posted.