Your home in your pocket

MyAccount is our free, safe and secure service to manage your home anytime, anywhere. You can sign up from a computer or via the app.

Sign up for MyAccount

Download the MyAccount app

What can I do on MyAccount?

Your account

• Check your account balance and download a statement
• Make a rent or service charge payment
• See the breakdown of past, current and future service charges. To see the details of a service charge click on “Charge name”
• Make an enquiry about your rent or service charges.

Repairs

• Tenants can book a repair and track the progress (click the link to see a video guide)
• Tenants can report damp, mould and condensation
• All customers can report a communal repair or issue (eg lift, communal door entry, lighting).

Enquiries

• Live chat with a customer service officer Monday-Friday, 9am-5pm
• Make an enquiry about a mutual exchange
• Make an enquiry about your tenancy
• Give us your feedback, including making a complaint.

Your details

• Update your email or phone number to make sure you never miss a message
• Update your personal details - register a change of name, add your pronouns, gender and title, or update your correspondence address.

We regularly share updates and video guides for MyAccount on our social media, so give us a follow:

Facebook

The Hyde Group Official Facebook page

Instagram

The Hyde Group Official Instagram page