Our Customer Service Centre Christmas and New Year opening times
| 24 December | 8am - 3.30pm |
| 25 and 26 December | closed |
| 29, 30 and 31 December | 8am - 5pm |
| 1 January 2026 | closed |
| 2 January 2026 | 8am - 5pm |
You can still use MyAccount or report emergencies on 0800 3 282 282.
The reception at THCH will be closed from Monday 22 December, reopening on Monday 5 January 2026 at 10am.
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Manage your home online
It's easy to manage your home online with MyAccount
- Check your account balance
- Make a rent or service charge payment
- Live chat with a Customer Service Officer
- Update your email or phone number
- Book a repair and track the progress
- Report an issue with a communal service