School uniform vouchers – FAQs

• Go to www.trutex.com and create a 'plain uniform' account
• Add your school uniform items to your basket.
• Go to your basket and click ‘Gift Cards’ 
• Enter your voucher code and click ‘Apply discount’
• Go to checkout to complete your order
• You can use your code across more than one order. 

This step-by-step guide will also show you how to use your voucher. 

We’ve sent voucher codes to all eligible households with children in reception to Year 11 (school year starting in September 2026). 

We wrote to every household asking customers to update their household details by Wednesday 20 May, so we could check who needs a voucher.

If you didn't do this to show that you have school-age children in your home, we haven't sent you a voucher because we couldn't confirm you needed one using our data. 

If we have your email address, it was sent by email. Your voucher will come from The Hyde Group ([email protected]). We sent the codes to the lead tenant email.  

Please add this to your safe senders list or check your junk folder so you don’t miss it. 

If this isn’t up to date, the email we have for the lead tenant will have received the voucher code. If you’ve not got access to this email, contact us at [email protected]. 

If you’d like to receive communications like this by email, please update your details by going to MyAccount or calling us on 0800 3 282 282. 

The vouchers are also available if you are a foster carer, guardian or special guardian. 

Please email [email protected] if you have any queries about the vouchers. 

If you don’t have an email address or have asked us not to email you, then we've sent you a letter with your voucher code.  

If you haven't received it you can contact us at [email protected] or by calling us on 0800 3 282 282 to ask about your voucher. 

The voucher will be valid until 31 October 2026.

Your voucher includes £4.98 which you can use for standard delivery or ship-to-shop.  

The £4.98 will be enough to cover the cost of 1 delivery. If you choose to use your voucher over multiple orders, you may need to pay for delivery after your first order.  

You can find out more about Trutex delivery costs here

If your order is more than your voucher amount, you can pay the difference yourself at checkout.

Returns with Trutex are free. Follow their process here

If you return something: 

• The refund will go back onto your voucher balance 

• If you paid extra yourself, any additional amount will be refunded to your payment method. 

With over 160 years of expertise, Trutex are one of the UK’s leading schoolwear brands.  

You can read more about them on their website: www.trutex.com/about-trutex.  

Yes - you can only use the voucher on the Trutex website.  

They do supply plenty of non-branded uniform and have a range of items to suit different budgets – everything from polo shirts to tights and from multi packs to sports kit. It’s totally up to you. 

Some local councils offer grants to help with the cost of school uniforms, especially for families with children transitioning to secondary school.

Check your local council website for details.  If they do not have a specific school uniform fund, under the Crisis and Resilience Fund, councils in England can access funding to help people most in need with the cost of daily essentials, including school clothing. 

Many schools also provide help with uniform – access to grants and second-hand uniform shops. Check your school’s website for more information.

You can also look online for grants and financial support from places such as Turn2Us and Lightning Reach.

If you’re worried that buying uniform will make it difficult to pay your rent over the summer, we can help. Call our Customer Services Team on 0800 3 282 282. You can also find financial help and support.

Trutex have created a helpful guide about making the most of your £50 voucher (PDF, 1MB)

They also have some useful guides on their website, as well as size guides. 

If you already have some uniform items now, your voucher is valid until 31 October 2026, so you can purchase some items later in the year. You could even think ahead to next year and buy some larger sizes. 

If you have questions about ordering your uniform, you can use the chat function at www.trutex.com or go to Contact Us on Trutex’s website.  

For all other queries you can contact [email protected] . 

If you’re struggling, we’re here to help. You can find financial help and support here.

If your uniform comes to more than the voucher total – you can pay the additional cost yourself.

We know that not everybody has access to the internet. If you’re reading this and know someone that doesn’t or might find it difficult to get online to use their voucher, please show them this information. Asking friends and family for help can be a good option. You can often get free wi-fi locally, including in libraries and museums.

Online Centres Network provide access to the internet and help using it. Some centres also offer training courses. These services are usually free. Enter your postcode to search for centres in your area.

The vouchers are thanks to Hyde Charitable Trust and social value contributions from our partners, including Trutex.

Rent and service charges are not used to fund these. 

We’ve sent your voucher codes. If your voucher amount looks wrong, it may be because the household details we have for you are out of date. This could include the number of children living in your home.  

We know some information may need updating since Arhag joined Hyde Group, so please call us on 020 7424 7370 to check if your details are up to date. If you’ve got specific questions about using your voucher, you can email [email protected].