Why the right home matters this Supported Housing Week

To mark this year’s Supported Housing Week, we’re highlighting how our supported homes help people who may need extra support to live safely, recover from difficult experiences and move forward with their lives.

Sometimes in life, a home on its own may not be enough. People may need help to recover from a difficult experience, manage their health, learn new skills or become more independent. That’s why we provide supported housing: homes that suit people’s needs, with support from people who understand what they’re going through.

We provide a wide range of supported homes across London and the South East of England. We manage some ourselves and work with specialist partners to manage others. They’re home to people with different experiences and needs - this includes young people at risk, people who’ve experienced homelessness or domestic abuse, people recovering from drug or alcohol addiction and people living with autism, disabilities or mental health needs.

Neal Ackcral, Hyde’s Chief Operating Officer, said: 

“At Hyde, what matters to us is that you can close your front door, feel the place is your own and have the space to think about what comes next – whether that’s moving on when you’re ready, or settling into a home that works for you.

“We want to see you for who you are, not define you by the circumstances that brought you to us. That means listening to what matters to you and keeping your hopes for the future at the centre of the support you receive.”

There’s no single type of supported housing because no two people are the same. A customer may live in a shared home, a self-contained flat or a refuge. Some schemes have support available around the clock, while others have people on site during the day or offer help when it’s needed.

For some customers, it’s a place to stay for a few months or years while they recover, learn new skills and prepare for their next home. For others, it offers the long-term security and support they need to live well. 

Our responsibility doesn’t stop when someone moves in. In the homes we manage directly, our Supported Housing Officers carry out regular safety checks, help sort out repairs and speak with customers about their home and any other help they may need.

When a partner manages the home, we stay involved by visiting schemes, speaking with customers and working with the organisations providing services there to make sure customers get the safe, well-managed home and good service they should expect.

Find out more about our specialist housing and how we support customers.