Spotted something that needs fixing? Let us know

Tell us as soon as you can, so your repairs don’t get worse

Keeping you safe and comfortable in your home is one of our utmost priorities. And by working with us to look after your home, you can help avoid repairs becoming bigger problems.

Reporting repairs is one of the best things you can do to stop a problem getting worse – particularly anything to do with damp and mould, hazards, leaks or your heating.

Neal Ackcral, Hyde’s Chief Operating Officer said:

“If you see something in your home that is worrying you, please let us know. Reporting repairs early can help stop small things becoming bigger problems. And, it’s really important that you tell us about anything that could affect your health or safety as quickly as possible, so we can get it sorted.

“And remember, different repairs have different response times – it can depend on urgency, materials and the type of work involved. So, it’s important that you let us know as soon as possible if something needs fixing.”

You can also help make sure you’re using our repairs service in the best way by:

• Finding out what repairs you need to do yourself and what we can help with
• Keeping your appointment so we can fix your repair as soon as possible. It’s really important that you’re home when you’ve booked an appointment. If something unavoidable crops up and you can’t make it, please let us know so we can rearrange it and avoid any delays. The easiest way to do this is through MyAccount
• When you book an appointment, please let us know if we can do anything to make the visit easier for you
• Remember to report things that need fixing in shared spaces too.

Use MyAccount to report and track repairs. It’s the quickest way to tell us what needs fixing and check progress.

It’s easy to quickly check if a repair is our responsibility or yours.