Thirteenth consecutive Gold for Hyde New Homes
The award recognises housebuilders and housing associations who've delivered excellent levels of customer satisfaction
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We’re proud to announce that Hyde New Homes has won a ‘Gold Award’ for customer satisfaction for the thirteenth consecutive year.
The award is based on customer feedback and is run by the independent market researcher, In-house Research.
The award recognises housebuilders and housing associations who have delivered excellent levels of customer satisfaction and reflects Hyde’s strong commitment to providing a positive experience for our customers at every stage of their home buying journey.
98.7% of shared ownership buyers said they would recommend Hyde to their friends, colleagues, or family members.
We also achieved a fantastic Net Promoter Score (NPS) of 71.9, a widely recognised measure of customer recommendation based on customer responses to a single question about how likely customers are to recommend us, highlighting strong levels of satisfaction.
Samantha Welstead, Head of Sales at Hyde New Homes, said: “We’re delighted to receive this award once again. It’s testament to the hard work of our Sales & Marketing and Development teams, who continue to deliver an exceptional level of customer service with ongoing dedication to prioritising build quality, energy-efficiency and standout finishes.”