Hyde New Homes celebrates a double triumph at the First Time Buyer Awards

Hyde New Homes is celebrating a double triumph at the 2026 First Time Buyer Readers' Awards, securing Best Off-Plan Development for Spring Acres and Best Digital Innovation for the customer buying journey at Stories Wharf.

The awards recognise Hyde’s commitment to delivering exceptional new homes alongside innovative digital solutions that make the home-buying process simpler, more transparent and customer focused.

Together, these accolades highlight Hyde New Homes’ dedication to creating outstanding communities and enhancing the experience of first-time buyers at every stage of their journey.

Spring Acres

For two years’ running Hyde have been winners of the Best Off Plan Development testimony to their high levels of customer service. This year Spring Acres, in the popular village of Bapchild near to Sittingbourne in Kent, is an outstanding offering for the first-time buyer market.

The provision of much-needed family homes in a countryside location, good local schools and connectivity, high-quality specification and affordability have proven to be a winning combination that offers great potential to first-time buyers.

Hyde’s award-winning levels of customer care, first class show homes and marketing suite technology ensures that first time buyers are guided smoothly through the off-plan buying process with 90% of all homes to date being snapped up ahead of completion. Designed with harmony in mind, the development features inviting public spaces and peaceful outdoor areas with a focus on a natural retreat for residents and the local community. 

Stories Wharf

Stories Wharf by Hyde New Homes sets a benchmark for digital innovation in homebuying by combining AI-led visualisation with an interactive, self-service purchase journey designed around first-time buyers.

Hyde uses AI-enhanced imagery, immersive video walkthroughs and virtual staging to transform static listings into decision-support tools, helping customers confidently visualise space, layout and lifestyle and envisage themselves in their new home.

Customers anticipate next steps in their buying journey by actively navigating through the My Hyde portal, tracking progress in real time, accessing and storing key documents, and revisiting next steps whenever needed, from home and at their own pace.

CRM and Experience Cloud automation automates customised letters and delivers timely, consistent updates to both customer and sales team, freeing teams to focus on high-value customer support. The result is a transparent, customer-led experience that replaces uncertainty with clarity and significantly improves confidence throughout the homebuying process.