What are my responsibilities as tenant?

Your rights and responsibilities as a tenant, and our responsibilities to you as landlord are set in your tenancy agreement

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Your responsibilities include the following:

If you're a new tenant you can find out more by reading our guide to starter tenancies. Further information is available for existing residents on fixed-term tenancies. 

You can request a copy of your tenancy agreement on MyAccount.

FAQs

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Manage your home online

It's easy to manage your home online with MyAccount

  • Check your account balance
  • Make a rent or service charge payment
  • Live chat with a Customer Service Officer
  • Update your email or phone number
  • Book a repair and track the progress
  • Raise an issue in your neighbourhood
  • Make an enquiry about your tenancy

 

Log in or register for MyAccount