Each year, on your behalf, we organise and pay for things such as gardening, cleaning and building safety checks, before then recharging for the services you receive. We don’t make a profit when collecting charges, in fact, in the last five years, there’s around £10m that we haven’t recharged to customers.
Most customers get a service charge estimate for the coming year in February, and an actual statement in September.
Find out more about the service charge annual cycle, including how we deal with differences between estimates and actual statements, depending on whether you’re a homeowner or a tenant.
We always aim to get best value for money for services. Unfortunately, higher energy prices, new safety legislation and rising buildings insurance mean customers are paying more for services. If you’re struggling financially, please get in touch as soon as possible. You won’t lose your home if you work with us.