Our Neighbourhoods and Specialist Housing service
Why we changed
Our new approach will make us more visible, more responsive, and more accountable.
You told us:
- You'd like to have better communication with us and be updated about services in your local areas
- You'd like to have more clarity about who’s responsible for carrying out various tasks and resolving issues
- You want to see us more in your neighbourhoods
- You want more value for money for your service charges.
We also want you to regain trust in us and make sure our service is easy to use.
Our priority is making sure our homes, buildings and neighbourhoods are safe and well maintained. We’re putting more resources into delivering local services, and bringing some compliance checks inhouse which will ultimately save your on your service charges.
Contacting us
The easiest way to get in touch with us is by using MyAccount, or you can call our Customer Services team on 0800 3 282 282.
Please keep us updated with any changes to your contact details. We may at times need to send you important messages about your local service.