First of all, I should introduce myself. My name is John and I'm the Chair of Customer Voice. I live in a Hyde home in Kent.
We're seeking more ways to communicate with our fellow residents, enabling us to be more representative and improve our service to you.
This is the first of my regular articles. The aim is to keep you updated on our activities and ask for your comments on specific issues that are coming up for discussion.
Who we are
Customer Voice is Hyde’s resident Board. We are a group of volunteer residents, whose role is to scrutinise Hyde's performance, suggest ways to improve the service we all receive and comment on new company initiatives. We don't deal with individual issues.
We do this, working in partnership with the Customer Involvement Team, in our regular meetings with senior managers (the minutes of which are online) and through activities that involve other volunteer residents such as scrutiny and the Homeowners Group.
Complaints spotlight
At our October meeting we will be shining a spotlight on the Complaints process, and how both it, and customer satisfaction with it, can be improved. If you have any comments about the process, your experience of complaints or suggestions for improvement please comment here.
Tell us about your complaints experience (Smartsurvey)
Why not join us
Finally, we're looking for new volunteers, both to join Customer Voice and to get involved in customer involvement activities in other ways.