Customers at Stuttle House, Tower Hamlets

We apologise for the issues you’re experiencing with your water supply. Unfortunately, we can’t carry out the repairs until Tuesday 7 April. This means homes won’t have water over the weekend. We currently have teams onsite providing support, and we’ll be delivering bottles of water to homes every day over the weekend. If you need further assistance, please call us on 0800 3 282 282.

 

Problem with my alarm

I have a problem with my alarm

If there’s a problem with any of the alarms in your home please contact us. Alarms include smoke alarms, carbon monoxide alarms, heat detectors and communal alarms.

 

Help us fix it faster

If you can, please let us know if the alarm is battery- or mains-operated. You can find this out by looking in your fuse box and checking to see if there is a fuse for the alarm. If you’ve changed batteries in your alarm in the past, it doesn’t necessarily mean it is fully battery-operated (most alarms have back-up batteries).