Your home in your pocket
08 January 2026
Managing homes
Join over 26,000 Hyde customers and manage your home online with MyAccount
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MyAccount is our free, safe and secure service to manage your home anytime, anywhere. You can sign up from a computer or via the app.
Download the MyAccount app
What can I do on MyAccount?
Your account
- Check your account balance and download a statement
- Make a rent or service charge payment
- See the breakdown of past, current and future service charges. To see the details of a service charge click on “Charge name”
- Make an enquiry about your rent or service charges.
Repairs
- Tenants can book a repair and track the progress (click the link to see a video guide)
- Tenants can report damp, mould and condensation
- All customers can report a communal repair or issue (eg lift, communal door entry, lighting).
Enquiries
- Live chat with a customer service officer Monday-Friday, 9am-5pm
- Make an enquiry about a mutual exchange
- Make an enquiry about your tenancy
- Give us your feedback, including making a complaint.
Your details
- Update your email or phone number to make sure you never miss a message
- Update your personal details - register a change of name, add your pronouns, gender and title, or update your correspondence address.
We regularly share updates and video guides for MyAccount on our social media, so give us a follow:
Facebook
The Hyde Group Official Facebook page
Instagram