How we’re tackling antisocial behaviour in our neighbourhoods

This Antisocial Behaviour (ASB) Awareness Week, we’re highlighting how we respond to ASB, how you can report it, and what we’re doing to make our service even better.

Everyone deserves to feel safe where they live. ASB can affect your wellbeing, your home and your neighbourhood. That’s why we take it seriously, and act as early as we can when you report it.

There isn’t a single answer to antisocial behaviour. Every case is different, so we use the right approach for the situation. Sometimes that means early advice, mediation or behaviour agreements to stop issues from getting worse. Or it can mean support, especially where someone may be vulnerable or need extra help.

We also work closely with local partners, including the police, councils and community safety teams, to deal with serious or repeated problems. Where stronger action is needed, we can use legal tools such as legal notices, injunctions, closure orders and possession action.

Neal Ackcral, Hyde’s Chief Operating Officer, said:

“For us, ASB is about more than responding to individual reports. It’s about building trust with customers, being visible in our neighbourhoods and showing that when people raise concerns, we take them seriously.

“We also know trust is built through what customers experience after they report something. That means keeping everyone updated, being clear about what we can and can’t do, and making sure our response feels fair, timely and consistent.”

Our stronger, localised approach

In 2025/26, we handled 4,587 ASB cases, helping us build a clearer picture of what’s happening in our neighbourhoods. We resolved 3,788 cases, 36% more than the year before, and since August 2025 we’ve responded to 99% of cases within our target times.

We’re pleased with the progress we’ve made, but we’re not slowing down. We’ve introduced new Tenancy Management teams that are focused on specific areas so they can better understand local issues. They also work more closely with Neighbourhood Officers and local partners to tackle ASB in our communities.

We’re also looking at the information and guidance we give customers about ASB, including our ASB toolkit, so it’s clearer and easier to use. And, we’re working with our communities to understand what’s working well and what we can do better when it comes to ASB.

Neal added:

“Our focus is delivering our ASB service in a consistent and localised way, that’s easy to understand. We’re listening to customers and learning from their experiences, so we can keep improving how we prevent, manage and resolve ASB.”

How to report ASB

If you’re experiencing antisocial behaviour, please report it to us as soon as you can. The easiest way is through MyAccount. You can also call Customer Services or speak to your Neighbourhood Officer if you see them in your area.

Once you report ASB, we’ll look at the information you’ve given us and assess the risk. If it’s an urgent, high-risk case, we’ll call you within one working day. For other cases, we’ll call you within five working days.

Our Tenancy Management Advisors carry out the first checks. This may include completing a risk assessment and, where it’s helpful, helping you use the Noise App to record noise nuisance. Your case will then be passed to a Tenancy Management Officer, who will investigate, manage the case and agree the next steps with you.

By working together, we can help make our neighbourhoods safer, calmer and more respectful places to live. Your reports help us understand what’s happening locally and focus our action where it’s needed most.