Welcome pack

Welcome to your new home.

Our aim is for you to have a safe and comfortable place to live.

Here you’ll find information, support and guidance on everything from how to report a repair, to guidance on keeping a pet.

If you have any queries, contact us to find the help you need.

If you require this information to be in a different format, for example, Braille, easy read, audio and large print documents, then please let us know by contacting our Customer Services team on 0800 3 282 282.

Our website also has a translation function. Simply click on the ‘Choose language’ button at the top left of each page.