Friday 1 August

Stonebridge, Kender, The Wing and Packington Estates: Metering & billing provider Switch2 will be carrying out maintenance work over the weekend. If you have a pre-payment meter, please try to top it up by 6pm today to ensure you have enough credit until Monday. 

If you can close the window but you can’t lock it, or you can’t re-open it, it isn’t an emergency and you should report this as a routine repair.

If you've lost your window keys, then it's your responsibility to replace them.

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.