Customers at Stuttle House, Tower Hamlets

We apologise for the issues you’re experiencing with your water supply. Unfortunately, we can’t carry out the repairs until Tuesday 7 April. This means homes won’t have water over the weekend. We currently have teams onsite providing support, and we’ll be delivering bottles of water to homes every day over the weekend. If you need further assistance, please call us on 0800 3 282 282.

 

The washing machine is leaking

Hyde installed the washing machine

This isn’t an emergency – you should report as a routine repair. Please turn the washing machine off and don’t use it until it’s been repaired.

The washing machine wasn't installed by Hyde 

We don’t repair washing machines installed by others. You should speak to whoever installed the machine or contact a plumber.

Good to know

If you're unsure who installed the washing machine, you can check the 'service charge' part of your rent statement for 'white goods'. 

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.