Customers at Stuttle House, Tower Hamlets

We apologise for the issues you’re experiencing with your water supply. Unfortunately, we can’t carry out the repairs until Tuesday 7 April. This means homes won’t have water over the weekend. We currently have teams onsite providing support, and we’ll be delivering bottles of water to homes every day over the weekend. If you need further assistance, please call us on 0800 3 282 282.

 

Your service charge letters explained

Each year, we pay for things such as gardening, cleaning and building safety checks, and then recharge customers. We don’t make a profit when collecting charges, and aim to get best value for money for services.

As part of the service charge annual cycle our service charge estimates are sent out by the end of February each year, and our service charge actual spend statements for the previous year are sent out by the end of September.

Click below to see a detailed breakdown of each type of service charge letter you will receive.