Customers at Stuttle House, Tower Hamlets

We apologise for the issues you’re experiencing with your water supply. Unfortunately, we can’t carry out the repairs until Tuesday 7 April. This means homes won’t have water over the weekend. We currently have teams onsite providing support, and we’ll be delivering bottles of water to homes every day over the weekend. If you need further assistance, please call us on 0800 3 282 282.

 

For your safety and as required by law, we conduct regular inspections of communal fire alarm systems, as well as emergency lighting, smoke detectors and fire equipment. We then have to conduct responsive repairs as a result of those surveys to make sure everything is working correctly and up to standard.

Fire risk assessments are also carried out, which is a full inspection of a building to identify any hazards, and reduce the risk of those hazards.

What is a fire safety check?

Fire safety checks include regular (monthly, quarterly or annual) checks to a number of different fire safety related equipment. This can include dry risers, smoke or heat detectors, or emergency lighting. Some of our blocks may have all of these items that require checking, others may only have one or two.

Find out more in our FAQs about service charges.