Customers at Stuttle House, Tower Hamlets

We apologise for the issues you’re experiencing with your water supply. Unfortunately, we can’t carry out the repairs until Tuesday 7 April. This means homes won’t have water over the weekend. We currently have teams onsite providing support, and we’ll be delivering bottles of water to homes every day over the weekend. If you need further assistance, please call us on 0800 3 282 282.

 

What are communal charges?

These are the costs of items or services that you share with the other people in your block. Some of these will be basic amenities like water and gas. Others might be items that make your communal areas nicer, or otherwise improve the building offerings. One example is a communal TV aerial that we might provide, maintain and service for the building.

This could also be communal electricity which would include all the lights in the hallways and around the block. It could also be heating for shared radiators around the building. It may also be signage, like ‘no ball games’ or ‘no smoking’.

Understand how we group our properties.

Find out more in our FAQs about service charges.