Customers at Stuttle House, Tower Hamlets

We apologise for the issues you’re experiencing with your water supply. Unfortunately, we can’t carry out the repairs until Tuesday 7 April. This means homes won’t have water over the weekend. We currently have teams onsite providing support, and we’ll be delivering bottles of water to homes every day over the weekend. If you need further assistance, please call us on 0800 3 282 282.

 

Cleaning and grounds maintenance

Our grounds maintenance contract

Our grounds maintenance services are carried out by Pinnacle Group. The service ensures the upkeep, safety and cleanliness of our communal estates areas.

Pinnacle provides grounds maintenance services (aside from Japanese Knotweed, where we use a specialist contractor) to all our neighbourhoods, other than homes managed by managing agents and homes managed by Brent PFI.

New grounds maintenance contract for our homes

Our communal cleaning contract

Pinnacle Group also delivers our communal cleaning and waste collection services. The service includes the removal of bulk waste items, to keep all areas safe and clear.

Pinnacle provides cleaning services to all our neighbourhoods, other than Tower Hamlets Community Housing (THCH) homes, who employ their own cleaners. Pinnacle also don’t cover homes managed by managing agents or PFI homes.

New communal cleaning contract for our homes