Customers at Stuttle House, Tower Hamlets

We apologise for the issues you’re experiencing with your water supply. Unfortunately, we can’t carry out the repairs until Tuesday 7 April. This means homes won’t have water over the weekend. We currently have teams onsite providing support, and we’ll be delivering bottles of water to homes every day over the weekend. If you need further assistance, please call us on 0800 3 282 282.

 

Electric Vehicle (EV) charging

EV Charging

As electric vehicles are becoming increasingly popular, we want to make sure you have the information you need to use, charge and store them safely.

If you want to install an EV charging point at your home, you’ll need to apply to make this home improvement. We don’t install charging points or supply the equipment – but you can apply for permission. Please read through our FAQs below to find out more and how to apply

Things to consider before you apply

  • Your property must have a suitable private parking area (garage, driveway, or car port).
  • You must use a reputable supplier and a qualified installer.
  • You must notify your district network operator. Find out who your district network operator is
  • It must be safe and not cause a health and safety or fire risk.
  • You must make the arrangements and cover all costs, including any ongoing maintenance costs.
  • You’re responsible for maintaining your EV charging point and for arranging any repairs.
  • Your tenancy or lease must permit it. We may be unable to give permission if we’re not the freeholder of your property or if there are other restrictions on the site.

After installation

After your EV charging point has been installed:

  • You need to inform your district network operator with specific technical information from your installer. 
  • Our EV Charging team will reach out to you for your electrical installation certification and building safety certificate. This needs to be submitted within 30 days of the installation.

Frequently Asked Questions (FAQs)