By joining Customer Collective, you can:
- Help to improve the services you receive
- Use your experience to make things better for others
- Meet new people and join a community of resident volunteers
- Develop new skills and build your confidence
- Help to build a better relationship between us and our customers
Join Customer Collective by filling out our sign-up form.
We'll then let you know about any upcoming activities.
Our Customer Collective pledge
This pledge sets out how we will work together. It reflects our shared commitment to creating a respectful, inclusive, and constructive collective where everyone feels heard and valued.
Our commitments
We promise to listen to you and take your feedback on board wherever possible. Where we can't make changes, we'll let you know why.
Everyone will be respectful - this includes listening actively, allowing others space to speak, and valuing different opinions.
Language will be kept polite and tone measured, even when discussing difficult topics. We're happy to be challenged, as long as it's reasonable and fair.
We will not address personal or individual staff issues during any sessions. We ask that you to report any issues by calling Customer Services on 0800 3 282 282 or by logging onto MyAccount via our website
We are committed to accessibility - we will adapt our approach to make sessions as inclusive and accessible as possible for all customers and welcome feedback on this.
Why this matters
We’re laying the groundwork for trust, openness, and genuine collaboration. By working together in this way, we can make sure our time is well spent - focused, constructive, and respectful - so we can work together to improve services for all customers.