Safeguarding refers to actions and processes that protect the health, wellbeing and human rights of individuals, which allow people - especially children, young people and vulnerable adults - to live free from abuse, harm and neglect.
- If you are concerned about the welfare of a child or an adult at risk; contact your local social services safeguarding team
- If you feel someone is in immediate danger, you should always dial 999.
- Seek support for domestic abuse.
Find out more about Hyde's safeguarding children and adults policy statement.
Our vulnerability policy
Developed with the help from customers, our policy outlines how we’re able to make reasonable adjustments, so we can provide the best possible service to customers that have told us about a vulnerability they have.
We’ve defined a vulnerability as:
“Vulnerability is the potential for a customer or a member of their household to have a temporary or permanent reduction in capacity or resilience due to physical health, mental health or a situation that could increase adverse risk to the person’s wellbeing.”
Find out more about Hyde's vulnerability policy statement.