Your September service charge statement is coming soon
Many customers will be receiving their service charge ‘actual’ statement this month
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Many customers will be receiving their service charge ‘actual’ statement this month, depending on the tenancy or lease agreement. Some customers only receive a statement in February, but some receive one in September too. Here’s why:
When the financial year ends, on 31 March, we calculate what we’ve spent on services for that year. A September actual statement explains the difference between what we estimated back before that financial year started, and what we actually spent.
If we estimated too much, you’ll be in credit. If we estimated too little, you’ll be in a deficit. Customers in a deficit will need to pay the difference.
We don’t make any profit on service charges. We only re-charge to customers what we’ve already paid.
Our services
We provide a huge range of services for customers to make sure their homes and communities are safe and well maintained.
We’re working hard to get best value for money in delivering quality services, but the costs of providing services have increased in recent years. Factors like rising energy costs, insurance, and government-required safety checks have all contributed to increased services charges, which we know is difficult for customers.
Any variance in service charges is mainly due to repairs. Customers and neighbourhood teams are reporting more repairs, which we’re then resolving quickly to help keep our buildings and estates well managed.
We want you to know that we’re here to help. Check out our helping hand pages for advice.
Please contact us right away if you’re worried about not being able to afford your rent or service charges. We commit that no one will lose their home if they’re struggling to pay and are working with us.
We welcome all feedback and questions about your service charge statement. Log into MyAccount to get in touch.
Find out about our partnership with Housing Perks – the UK’s only ‘Pay rent arrears as you shop’ app.