Your September service charge statement is coming soon
Many customers will be receiving their service charge actual statement this month
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Many customers will be receiving their service charge actual statement this month, depending on the tenancy or lease agreement. Here’s why:
When the financial year ends, on 31 March, we calculate what we’ve spent on services for that year. We will send out the actual statement in September to show the difference between what we estimated for that financial year, and what we actually spent.
If we estimated too much, you’ll be in credit. If we estimated too little, you’ll be in a deficit.
If you are a homeowner, any difference between the estimate and this actual (surplus or deficit) will be applied to your account.
If you are a tenant, any difference between the estimate and this actual (surplus or deficit) will be applied to next year’s service charges. This will show in the estimate you receive in the following February.
We don’t make any profit on service charges. We only re-charge to customers what we’ve already paid.
Our services
We provide a huge range of services for customers to make sure their homes and communities are safe and well maintained.
We’re working hard to get best value for money in delivering quality services, but the costs of providing services have increased in recent years. Factors like rising energy costs, insurance, and government-required safety checks have all contributed to increased services charges, which we know is difficult for customers.
We want you to know that we’re here to help. Check out our helping hand pages for advice.
Please contact us right away if you’re worried about not being able to afford your rent or service charges. It’s better to let us know as soon as possible, so we can help with affordability and benefit advice.
We welcome all feedback and questions about your service charge statement. Log into MyAccount to get in touch.
Find out about our partnership with Housing Perks – the UK’s only ‘Pay rent arrears as you shop’ app.