We’re working with a new heating and hot contractor

Vital Energi has taken over responsibility for our heating and hot water services across our homes in London. This includes installations, annual servicing, as well as repairs and maintenance to heating and hot water systems, taking over from Switch2.  

This means you’ll see some changes including to branding (uniforms, signs, vehicles) and communications (telephone calls and letters). But don’t worry, your services won’t be affected. 

Laura Woodham, Hyde’s Head of Safer Homes, said: “Our aim is to deliver the best services to our customers, making sure they’re safe and comfortable in their homes.  

“Vital Energi uses up to date, sustainable and energy efficient technology. This will ensure customers receive an improved, more reliable service.”  

Vital Energi has also committed to deliver social value activities over the course of the contract. These may include supporting us with neighbourhood improvement projects. 

With over 30 years’ experience, Vital Energi is a specialist company providing heating and hot water services.  

Find out who your contractor is.