Keeping in touch with you about repairs

Our new SMS service means you can find out more information about the operatives coming to your home to carry out repairs or maintenance.

You’ll now receive a text message when an operative is on their way to your home, with a link to more information about them and what they’ll be doing, including:

• The operative’s name
• The work/repair information
• The time slot for the appointment
• The vehicle registration number.

Neal Ackcral, Chief Operations Officer, said: “We’ve been working hard behind the scenes for some time to get this service ready for customers.

“By giving you more details about colleagues coming to your home, we hope you’ll feel better informed, happier with our communications and, ultimately, more satisfied with our service.

“We all expect this level of detail as a minimum from other companies we interact with, and, as a housing association with colleagues visiting homes every day, we should be no different.

“I hope this new service and additional detail is helpful for you but as always, we’re here to listen and would appreciate your feedback.”