Customers at Stuttle House, Tower Hamlets

We apologise for the issues you’re experiencing with your water supply. Unfortunately, we can’t carry out the repairs until Tuesday 7 April. This means homes won’t have water over the weekend. We currently have teams onsite providing support, and we’ll be delivering bottles of water to homes every day over the weekend. If you need further assistance, please call us on 0800 3 282 282.

 

A home for Christmas

19 December 2025 Managing homes

Ruby received the best Christmas present she could have asked for

A Home For Christmas

After years of living in temporary accommodation, Ruby* moved into her Hyde home in Kent at the start of December.

Her new home is in the area she wanted, near to her family and support network. She told us it was the best Christmas present she could have wished for, for her and her young son.

Ruby said: “Before moving here, I spent three-and-a-half years in temporary accommodation, which was very unsettling. It was difficult not having a permanent place to live, and it affected my wellbeing and sense of security. It was hard to relax or plan ahead.

“Since moving into my new home, my life has changed for the better. Having a permanent place to live has made a huge difference. I feel safer and calmer, and my overall wellbeing has improved. Being able to call this place home has given me stability I’d been without for a long time.

“Having my home in time for Christmas was especially important. I’ve loved decorating it ready for Christmas.”

*Not Ruby’s real name