Supporting our LGBTQ+ customers

We’ve signed up to the LGBTQ+ Housing Pledge by HouseProud and Stonewall Housing. 

We want to work with customers to meet the pledge, to listen to feedback and to better support our LGBTQ+ residents to live freely in their homes without fear or prejudice. We’ve formed a group to engage with us on this and would welcome more members. 

The group held its first meeting on 18 February. The session included an overview of how antisocial behaviour (ASB) is managed, alongside discussion on factors that help residents feel more comfortable reporting ASB and accessing support when needed.

Members also explored how visibility of LGBTQ+ support, sharing positive experiences, targeted training, and a good understanding of our customer base can help strengthen inclusive practice. 

This is what group member and Deputy Chair of our Customer Voice, Jo, had to say about working with us on the HouseProud initiative:

“It’s encouraging to see a real commitment to listening to LGBTQ+ residents and taking practical steps to make services more inclusive.

"Everyone should feel safe, respected, and able to be themselves in their home, and I’m pleased to be involved in work that can help make that a reality.” 

Help improve the experience for our LGBTQ+ residents

The next meeting will take place in April. If you’d like to be involved, whether as a member of the LGBTQ+ community or as an ally, please sign up using this short form.