Your repair obligations are outlined in the terms of your lease. If you are a homeowner of one our new build homes that is still under warranty, you can find information on New build repairs during defect period. However, in most circumstances you will be responsible for the following items:
- The window glazing (but not the frame).
- The ceilings (but not the joists or beams or concrete floors).
- All plaster and other surfaces to all floors, walls and ceilings in your property.
- The entrance door and frame to the property and any other external doors and frames (within the property).
- All plumbing, electrical services and wiring within and servicing solely your property.
- All fixtures and fittings in the property (this usually includes window handles and locks).
- All internal decoration.
We are usually responsible for repairs outside your property, to the communal areas (if any), and to the structure of the building for example the roof, window frames, and common use service pipes.
Where there are instances of leaks occurring into your flat from another leasehold property, we cannot get involved in repairing or making good any damage as it is both home owners responsibility to resolve together. Once the leak has been rectified a claim can be made on the building insurance for any damage or repairs. Please visit our buildings insurance page for a copy of the summary of cover and further information.
Where a leak occurs from a communal service or a Hyde tenanted property, please contact us to raise any required inspection/repair. Once the leak has been rectified a claim can be made on the building insurance for any damage or repairs, as we will not complete any associated repairs inside your leasehold property. Please visit our buildings insurance page for a copy of the summary of cover and further information.
As a home owner it is your responsibility to have your gas appliances serviced regularly, otherwise they could become dangerous and can kill. If your gas appliance has not been checked for 12 months it may be unsafe and you may also be in breach of your lease. It is recommended that your appliances are checked every 12 months by a gas safe registered engineer.
For more information, read gas safety in your home.