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Wednesday 17 October 2018

We are aware there is a water issue at Laker court in Stockwell. Our contractors are working to resolve this and we will update residents as soon as there is further news. We apologise for the inconvenience caused.

Please remember you can raise any non-emergency enquiry via our online contact us forms.

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Homeowner responsibilities

As a homeowner, you are responsible for the general repair and maintenance of everything inside your property. However there are some exceptions, choose the relevant tab below to find out more.

  • If you live in a flat

    Repairs

    Your repair obligations are outlined in the terms of your lease. However, in most circumstances you will be responsible for the following items:

    • The window glazing (but not the frame).
    • The ceilings (but not the joists or beams or concrete floors).
    • All plaster and other surfaces to all floors, walls and ceilings in your property.
    • The entrance door and frame to the property and any other external doors and frames (within the property).
    • All plumbing, electrical services and wiring within and servicing solely your property.
    • All fixtures and fittings in the property (this usually includes window handles and locks).
    • All internal decoration.

    We are usually responsible for repairs outside your property, to the communal areas (if any), and to the structure of the building for example the roof, window frames, and common use service pipes.

    Water leaks

    Where there are instances of leaks occurring into your flat from another leasehold property, we cannot get involved in repairing or making good any damage as it is both home owners responsibility to resolve together. Once the leak has been rectified a claim can be made on the building insurance for any damage or repairs.  Please visit our buildings insurance page for a copy of the summary of cover and further information.

    Where a leak occurs from a communal service or a Hyde tenanted property, please contact us to raise any required inspection/repair.  Once the leak has been rectified a claim can be made on the building insurance for any damage or repairs, as we will not complete any associated repairs inside your leasehold property. Please visit our buildings insurance page for a copy of the summary of cover and further information.

    Gas safety

    As a home owner it is your responsibility to have your gas appliances serviced regularly, otherwise they could become dangerous and can kill. If your gas appliance has not been checked for 12 months it may be unsafe and you may also be in breach of your lease. It is recommended that your appliances are checked every 12 months by a gas safe registered engineer.

    For more information, read gas safety in your home.

    Leasehold Guides

    You can find useful independent guides to leaseholder responsibilities on the IRPM website.

  • If you live in a house

    Repairs

    Your repair obligations are outlined in the terms of your lease or freehold transfer. However in most circumstances you will be responsible for the following items:

    • All internal and external repairs.

    Should you need to report a communal, structural or estate repair for which Hyde as landlord are responsible, you should contact us to arrange it. In some cases it may be necessary for us to review the terms of your lease or freehold transfer before the repair is raised, in order to clarify responsibility. Once the repair is completed you will be liable to make a contribution to the costs of the works, in accordance with the terms of your lease.

    Gas safety

    As a home owner it is your responsibility to have your gas appliances serviced regularly, otherwise they could become dangerous and can kill. If your gas appliance has not been checked for 12 months it may be unsafe. It is recommended that your appliances are checked every 12 months by a gas safe registered engineer.

    For more information, read gas safety in your home.

 Find out how to report a repair, or go to our online report a repair form.