Friday 1 August

Stonebridge, Kender, The Wing and Packington Estates: Metering & billing provider Switch2 will be carrying out maintenance work over the weekend. If you have a pre-payment meter, please try to top it up by 6pm today to ensure you have enough credit until Monday. 

Safeguarding refers to actions and processes that protect the health, wellbeing and human rights of individuals, which allow people - especially children, young people and vulnerable adults - to live free from abuse, harm and neglect.

Find out more about Hyde's safeguarding children and adults policy statement.

Our vulnerability policy

Developed with the help from customers, our policy outlines how we’re able to make reasonable adjustments, so we can provide the best possible service to customers that have told us about a vulnerability they have.

We’ve defined a vulnerability as:

“Vulnerability is the potential for a customer or a member of their household to have a temporary or permanent reduction in capacity or resilience due to physical health, mental health or a situation that could increase adverse risk to the person’s wellbeing.”

Find out more about Hyde's vulnerability policy statement.