By post
You can write to us at the following freepost address: FREEPOST RESIDENTS MATTER
Remember to use UPPER CASE. You do not need to write anything else on the envelope such as postcode - just use the FREEPOST address above and nothing else.
Head office address
30 Park Street
London
SE1 9EQ
Local offices
Manage your home online
It's easy to manage your home online with MyAccount
- Check your account balance
- Make a rent or service charge payment
- Live chat with a Customer Service Officer
- Update your email or phone number
- Book a repair and track the progress
- Raise an issue in your neighbourhood